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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q17-Q22):

NEW QUESTION # 17

Answer:

Explanation:

Explanation:
A close-up of a list of text Description automatically generated

Here is the correct matching of theHP Hardware Support Services Care Packwith the service it provides:
* HP Essential SupportService it provides: Includes Pick-Up and Return and HP Care
* HP Premium SupportService it provides: Technician dispatched to business or home office for repairs with next business day response or adjusted coverage service windows to fit your customers' needs
* HP Premium+ SupportService it provides: HP's fastest device support service, providing reliable response and resolution to hardware issues before they affect employee productivity These support levels offer different tiers of service to meet various customer needs, ranging from basic hardware support to premium services with faster response times and comprehensive coverage

NEW QUESTION # 18
Name two specific pain points a customer might have that HP Premium+ Support Services can help address.
(Select two.)

A. Customer needs to focus on CapEx rather than OpEx.
B. Changing trends have had a negative impact on business performance.
C. Customer is facing increased cyberthreats.
D. Customer is not set up for remote or hybrid working.
E. Employees are less productive due to maintenance issues.

Answer: D,E

Explanation:
HP Premium+ Support addresses several critical pain points for customers. First, it helps organizations whose employees are less productive due to maintenance issues (C) by providing proactive device monitoring and predictive analytics, which helps reduce downtime and maintenance-related delays. Second, for companies not yet equipped for remote or hybrid working (D), HP Premium+ Support offers services such as remote monitoring, enhanced security, and collaboration tools that make the transition to hybrid work more seamless and secure

NEW QUESTION # 19
An enterprise manufacturing company is considering adjusting their business processes in order to keep employees productive and thriving in a hybrid environment. The IT manager has been tasked with contributing to a business plan for a distributed, hybrid workforce.
What are two of the key aspects the IT manager should focus on addressing in the company'sproposed hybrid workforce plan aimed at keeping employees productive in today's reality? (Select two.)

A. IT for a hybrid workforce is easier to manage than physical, on-premises workplaces because employers expect remote employees to manage their devices.
B. 70% of digital leaders state a skills shortage prevents them from keeping up with the pace of change.
C. Generative Al has IT decision-makers questioning where to prioritize budgets.
D. As employers adopt hybrid workforce, they must accept lower employee productivity and IT support levels.

Answer: B,C

Explanation:
When planning for a hybrid workforce, IT managers need to address critical industry trends that affect productivity and innovation. First, a skills shortage among IT professionals can hinder an organization's ability to adapt to rapid technological changes (A). This is a well-documented challenge, especially as companies move to hybrid models. Second, generative AI has introduced new complexities for IT decision- makers, causing them to reconsider how they allocate their budgets and where to prioritize technology investments (B). These two aspects are crucial for the IT manager to address in a hybrid workforce plan to keep employees productive and ensure the company remains competitive in the evolving digital landscape

NEW QUESTION # 20

Answer:

Explanation:

Explanation:
A screenshot of a computer Description automatically generated

Here is the correct matching of theHP Hardware Support Services Add-on Support Care Packwith the features it provides:
* Accidental Damage ProtectionSupport features the Care Pack provides: Allows customers to avoid out-of-pocket repair or replacement costs caused by events such as unpredictable drops, spills, or electrical surges.
* Travel CoverageSupport features the Care Pack provides: Includes Pick-up and Return and HP Care.
* Defective Media RetentionSupport features the Care Pack provides: Allows customers to keep their defective hard drives that require warranty replacement with replacement drives at no additional cost.
These add-on services offer extended protection beyond the basic warranty, helping customers mitigate costs and enhance coverage for specific scenarios

NEW QUESTION # 21
The method used to install HP software to enable service on each device that is entitled to HP Premium+ Support coverage depends on which condition?

A. Whether the service will cover HP devices only or HP and non-HP devices
B. Whether the PC models are G10+ models vs. G8/G9 models
C. Whether you are an HP Synergy, Power, or Power Services partner
D. Whether the service is for an existing customer that purchased a stand-alone service or a new customer that purchased the service as part of a hardware deal

Answer: A

Explanation:
The method for installing HP software to enable Premium+ Support coverage on each device depends on whether the service will be extended to HP devices only or include non-HP devices (B). For HP devices, the installation process is straightforward through the HP software stack. However, when non-HP devices are included, additional considerations may be required to ensure compatibility and monitoring across a heterogeneous fleet. This distinction influences the deployment method, ensuring full service coverage regardless of the device manufacturer

NEW QUESTION # 22
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